FavBet Privacy Policy

FavBet is committed to handling your personal data responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you use our betting platform in the UK. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

Registration details: name, date of birth, postal address, email address, and telephone number
Verification documents: government-issued photo ID and proof of address, required under UKGC licence obligations
Payment data: deposit and withdrawal records, payment method identifiers (we do not store full card details)
Betting history: a full record of your wagers, stakes, and returns
Device and session data: IP address, browser type, operating system, and pages visited
Support communications: chat logs, emails, and call records where applicable

How We Use This Data

To open and maintain your FavBet account
To process bets, deposits, and withdrawals accurately
To verify your age and identity as required by UK law
To monitor for fraud, money laundering, and unsafe gambling patterns
To contact you about account activity and, where consented, promotional offers
To improve our platform and tailor the experience to your preferences

Who We Share Data With

Payment service providers: to process your financial transactions
KYC and fraud prevention services: to verify your identity and protect your account
Regulatory authorities: the UK Gambling Commission and HMRC, as legally required
Hosting and technology partners: who support our platform infrastructure under strict data agreements

FavBet does not sell or rent your personal data to third parties for commercial gain.

Retention Period

We hold account and transaction data for a minimum of five years from the date of account closure, in line with UKGC requirements and anti-money laundering legislation. After the retention period expires, your data is permanently deleted or anonymised.

Your Data Protection Rights

Access: obtain a copy of the personal data we hold about you
Rectification: correct any inaccurate or incomplete information
Erasure: request deletion of your data where no legal basis for retention exists
Restriction: limit how we process your data while a concern is being resolved
Portability: receive your data in a structured, commonly used electronic format
Objection: object to processing based on legitimate interests
Withdraw consent: opt out of marketing at any time via your account settings or by emailing us

Contact and Complaints

For any data protection queries, contact us at [email protected]. If you are not satisfied with our response, you may escalate your complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: February 2026.